Send Your Suspension To Us

Take your forks and shock off the bike, send them to our Rockingham workshop, and we service them and send them back. You don't need to bring the whole bike in.

1. Book and pay online. Choose your service (forks, shock, or both) at mx101.com.au and pay at checkout. You'll get a booking number by email.
2. Remove and pack your suspension. Pressure wash the bike so the forks and shock are clean, then take them off. Dirty suspension incurs a $50 cleaning fee. Pack them securely in a sturdy box with plenty of padding. Write your booking number on the box and include a note with your name, mobile, bike make, model and year, rider weight and riding level.
3. Send or drop off. Post with tracking to MX101, 25/8 Pickard Ave, Rockingham WA 6168, or drop it in during workshop hours (Mon–Fri, 8:00am–5:30pm).
4. We inspect and service. We text you when your suspension arrives. If we find worn or damaged parts beyond the standard service, we'll call you with a price before doing any extra work.
5. We send it back. Once the service is done and any extras are paid, we post it back with tracking, or you can collect it from the workshop.

Pro Tip: Not sure how to remove your suspension? Book the whole bike into the workshop instead and we'll do it all.

Pricing, payments and bookings: The service price is paid in full when you book. Any extra parts or work are quoted and approved by you before we start. 

CLICK HERE to see the full service's and price list.

Payments

• Pay the service price online at booking. Bookings aren't confirmed until payment is received.
• Extra parts or labour found during inspection are quoted by phone or text and paid before we fit them.
• Return postage is paid before your suspension is sent back.
• All prices include GST.

Bookings

• Book online at mx101.com.au before sending anything. Parcels without a booking number may be delayed.
• Your booking number must be on the box and on the note inside.

The MX101 Workshop guarantee

• Every service is done by MX101 technicians in our Rockingham workshop, to manufacturer specification.
• Our workmanship is guaranteed for 30 days or 10 riding hours, whichever comes first, from the date your suspension is sent back. The bike must have an hour meter fitted for the guarantee to apply.
• If a problem caused by our work shows up in that time, send it back and we'll fix it at no labour cost.
• The guarantee doesn't cover crash damage, wear from normal use, riding in very muddy conditions, dirt getting behind the seals, parts we didn't supply or fit, or jobs where recommended parts affecting durability were declined.
• This guarantee is in addition to your rights under Australian Consumer Law.

Services are completed within 48 hours of arriving at the workshop, not counting postage time. We keep parts on hand for all standard services. Resprings and The Works need to be booked at least 1 week ahead so we can order the correct spring rate.

Postage to us: Depends on your location and service

Service (standard): 48 hours from arrival (parts on hand)

Service with a revalve: 48–72 hours from arrival

Priority (with $100 rush fee): Front of the queue on arrival

Respring or The Works: 48 hours from arrival, when booked at least 1 week ahead

Extra parts found at inspection: Most kept in stock on site, so no extra delay

Postage back to you: Depends on your location and service

The 48-hour clock starts when your suspension arrives and is booked in, and pauses while we wait for your approval on any extra work or parts.

By booking a Send Us Your Suspension service, you agree to the terms below.

Booking and payment

1. The service price is paid in full at booking. A booking is confirmed once payment is received.
2. Extra parts and labour are quoted before any work is done and must be approved and paid before they're fitted.
3. Return postage must be paid before your suspension is sent back.

Sending your suspension

1. You're responsible for removing the suspension from your bike and packing it securely. Suspension must arrive clean and pressure washed. A $50 cleaning fee applies to dirty suspension.
2. Your suspension is your responsibility until it is received at our workshop. We recommend tracked and insured postage.
3. MX101 isn't responsible for damage or loss in transit to us, or for damage caused by poor packing.
4. Send only the forks and/or shock. MX101 isn't responsible for other items included in the parcel.

Inspection and extra work

1. We inspect all suspension on arrival. If we find damage or worn parts beyond the standard service, we'll contact you with a price.
2. If you decline extra parts or work that affect the durability of the suspension, it will be returned and the workshop guarantee will not apply.
3. If we can't reach you within 2–3 business days, work is paused until we hear from you.

Parts

1. We fit new parts supplied by MX101 only. We don't fit customer-supplied parts.
2. Old parts are returned with your suspension on request.

Cancellations

1. Cancel before you send your suspension and your payment is held as credit for 12 months, usable on any MX101 workshop service.
2. Once work has started, the service can't be cancelled.

Return and collection

1. Suspension is posted back with tracking once all payments are made, or can be collected from the workshop.
2. If you're collecting and it isn't picked up within 3 days of our ready notice, storage is charged at $10 per day.
3. Responsibility passes to you once the parcel is handed to the courier.

Guarantee

1. Workmanship is guaranteed for 30 days or 10 riding hours, whichever comes first, from the date your suspension is sent back. The bike must have a working hour meter fitted, and the hours must be shown when making a claim.
2. The guarantee doesn't cover crash damage, normal wear, riding in very muddy conditions, dirt getting behind the seals, or modifications made after the service.
3. Guarantee claims must be raised with MX101 before any other repairer works on the suspension.
4. Nothing in these terms limits your rights under Australian Consumer Law.

Why send just the suspension instead of the whole bike? It's easier and cheaper to post. You keep the bike at home, and you don't have to drive to Rockingham.

How often should I service my suspension? We recommend servicing forks and shock every 30 riding hours, or sooner if you notice leaking seals, harsh or inconsistent feel, or loss of damping.

What does a service include? We strip, clean and inspect everything, replace seals and oil, recharge the shock with nitrogen, and reassemble to spec. See the pricing table for the full list.

What's the difference between a service and a revalve? A service restores your suspension to how it should work. A revalve changes how it works, setting it up for your weight, riding level and the tracks you ride.

Which fork service do I need? The outer-only service replaces the seals and outer oil, which fixes leaks and freshens the feel. The full inner and outer service also strips and services the cartridge, which is where the damping happens. For the best performance, we recommend the full service.

What's in The Works package? Everything: a full front and rear service, springs changed to suit your weight, and a revalve front and rear. It's the complete setup for your riding, from $1,599.

What info do I need to include? Your booking number, name, mobile, bike make, model and year, rider weight and riding level. For a revalve, also include the tracks you mostly ride and anything you want changed.

Does it need to be clean? Yes. Pressure wash the forks and shock before you send them. Dirty suspension incurs a $50 cleaning fee, and dirt near the seals can contaminate the new oil.

How do I pack it? Use a sturdy box with plenty of padding so the parts can't move. Cover the fork tube ends, and wrap the shock so the shaft and reservoir are protected. Don't send wheels, axles or bars.

Do you do all brands? WP, Showa, KYB & Öhlins. If you're unsure, email service@mx101.com.au before booking.

How long will it take? 48 hours from arriving at the workshop for a standard service, or 48–72 hours with a revalve, plus postage each way. Resprings and The Works need booking at least 1 week ahead so we can order the right springs.

Can I get it done faster? Yes. Add the $100 priority rush fee at booking and your job goes to the front of the queue as soon as it arrives.

What if you find something wrong? We'll call or text you with a price before doing any extra work. Nothing extra is done without your approval. If you decline parts that affect durability, the suspension is returned and the guarantee won't apply. If we can't reach you within 2–3 business days, work is paused.

Can I drop it off instead of posting? Yes. Drop it in at 25/8 Pickard Ave, Rockingham during workshop hours (Mon–Fri, 8:00am–5:30pm). Book online first.

Can I supply my own parts? No. We only fit parts supplied by MX101, so we can stand behind the work.

Who pays for postage? You pay postage to us. Return postage depends on your location (approximately $80 for regional areas) and is added to your order before we send it back.

What if it's damaged in the post? Your suspension is your responsibility until it reaches us, so use tracked and insured postage. Once we hand it to the courier for the return trip, it's covered by their insurance.

Is the work guaranteed? Yes. Our workmanship is guaranteed for 30 days or 10 riding hours, whichever comes first. Your bike needs an hour meter fitted so the riding hours can be checked. If a problem caused by our work shows up in that time, send it back and we'll fix it at no labour cost.

Can I get my old parts back? Yes, just ask when you book.

Who do I contact with questions? Email service@mx101.com.au or call the workshop on 0403 610 012 (Mon–Fri, 8:00am–5:30pm).